Sundial Software Career Opportunities

Desktop Support

Sundial Software - Fitchburg, WI

This is a short term ONSITE Contract opportunity.

Job Objective

In a global environment, provide technical support for the configuration, installation, maintenance and troubleshooting on all enterprise supported hardware and software.


The resource will need to work onsite at our Fitchburg campus and follow our strict protocols for continued safety during this pandemic.

Mandatory Qualifications

  1. Four plus years IT experience with excellent verbal and written communication with a professional demeanor and polished phone skills. Must have successful experience working in a fast-paced environment with shifting priorities.


  2. Strong troubleshooting and critical thinking skills in an enterprise organization including supporting, configuring, and documenting end user support initiatives.


  3. Demonstratable customer service skills, including the ability to listen, interpret and explain computer related concepts in non-technical terms.


  4. Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.


  5. Ability to prioritize and to research problem solutions thoroughly under minimal supervision, using advanced methods and varied resources.


  6. Ability to be detail oriented, yet still see the big picture.


  7. Strong knowledge of current Microsoft operating systems, Office productivity tools and other business application products. Understanding of LAN and WAN communication concepts.


  8. Must possess a valid driver’s license and automobile with ability to travel between Promega campus buildings as required.

Essential Duties

  1. Work in a team environment. Assist team members in accomplishing tasks/projects given to them.


  2. Provide troubleshooting and customer service for multiple software and hardware platforms in addition to related peripherals such as AV, scanners, printers, etc.


  3. Work on the help desk as needed, resolving technical incidents in a timely manner, tracking issues, escalations, resolution and closure of IT tickets. Quickly learn and adapt to a constantly growing technical environment.


  4. Properly document processes and technical discoveries for future reference and training purposes. Thoroughly log problems, record status, and close out tickets when problems are resolved.


  5. Follow and implement security policies while carrying out desktop support and assist with provisioning (creation, management and terminations of user accounts).


  6. Setup hardware and software including configuration and training of supported systems.


  7. Assist in desktop imaging and maintaining image and inventory management (asset management).


  8. Participate and help coordinate coverage including maintenance of documentation, knowledge base articles and cross training to maintain a high level of service in the event of an absence.


  9. Participate in and adhere to change management process.


  10. Under immediate to minimal supervision, handle and accomplish assigned tasks with proper communication in the allotted timeframe.



Posted On: Thursday, December 2, 2021

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