Sundial Software Career Opportunities

Technical Writer

Sundial Software - Madison, WI

The project consists of the creation of a Service Catalog for our internal customers at Madison College. The project will include the identification and development of services within our Technology Services Department (20-22 distinct groupings). We need two (2) technical writers than can help with the brainstorming sessions to identify and document services for capturing within the Service Catalog.


  • Proven written and oral communication skills in technology and working with technical individuals
  • Exceptional analytical and conceptual thinking skills
  • Ability to multi-task and be a self-starter
  • Familiarity with services consumed by end users in the technical field
  • ITIL (Information Technology Infrastructure Library) level understanding
  • 5 or more years of experience in technical writing
  • Familiarity with standard concepts, practices, and procedures as it relates to technology services
  • Ability to work independently in gathering information and then creating documentation
  • Ability to pay attention to details and ensure service definitions are clear from a customer standpoint
  • Ability to review technical material for consistency and accuracy

Duties and responsibilities:

  • Assist internal project team to define/document services in the Technology Services area of Madison College
  • Participate/lead workshops of technical staff to include:
    • 20+ workshops – 1 for each group/area of Technology Services
    • Ask questions to cull definitions and service descriptions
    • Capture/document services for inclusion in a Service Catalog
    • Write documentation for Services from a customer/non-technical standpoint
    • Ensure service as captured meets the needs of TS staff
    • Review/obtain sign-off from SME for all TS services
    • Utilize templates to populate Service Catalog
    • Assist staff members in defining services and populating catalog
  • Manage, foster, and develop team relationships
  • Be a collaborative and transparent team member


Maximum bill rate is $50.00. Rate should be commensurate with experience.




Technical Writer III capabilities with 5 or more years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required.


The anticipated duration of this engagement is through June 30, 2023, with a possible extension. The consultants should be prepared to start by July 25th, 2022, or possibly earlier.

Posted On: Thursday, June 23, 2022

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