The project consists of the creation of a Service Catalog for our internal customers at Madison College. The project will include the identification and development of services within our Technology Services Department (20-22 distinct groupings). We need two (2) technical writers than can help with the brainstorming sessions to identify and document services for capturing within the Service Catalog.

Qualifications:

• Proven written and oral communication skills in technology and working with technical individuals
• Exceptional analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Familiarity with services consumed by end users in the technical field
• ITIL (Information Technology Infrastructure Library) level understanding
• 5 or more years of experience in technical writing
• Familiarity with standard concepts, practices, and procedures as it relates to technology services
• Ability to work independently in gathering information and then creating documentation
• Ability to pay attention to details and ensure service definitions are clear from a customer standpoint
• Ability to review technical material for consistency and accuracy

Duties and responsibilities:

• Assist internal project team to define/document services in the Technology Services area of Madison College
• Participate/lead workshops of technical staff to include:
• 20+ workshops – 1 for each group/area of Technology Services
• Ask questions to cull definitions and service descriptions
• Capture/document services for inclusion in a Service Catalog
• Write documentation for Services from a customer/non-technical standpoint
• Ensure service as captured meets the needs of TS staff
• Review/obtain sign-off from SME for all TS services
• Utilize templates to populate Service Catalog
• Assist staff members in defining services and populating catalog
• Manage, foster, and develop team relationships
• Be a collaborative and transparent team member

 

Maximum bill rate is $50.00. Rate should be commensurate with experience.

 

REQUIRED DOCUMENTS: Resume

 

Technical Writer III capabilities with 5 or more years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is required.

 

The anticipated duration of this engagement is through June 30, 2023, with a possible extension. The consultants should be prepared to start by July 25th, 2022, or possibly earlier.

Posted On: Thursday, June 23, 2022