Support Developer

Sundial Software - Fitchburg, WI

Sundial Software is currently recruiting for a Support Developer for a Direct-Hire opportunity.

*This is a direct-hire opportunity - US Citizenship Required*

Support Developer Description

The Support Developer is responsible for keeping essential company IT systems running and responding to customer issue reports. They regularly check system logs and troubleshoot any discrepancies or errors found, as well as providing technical support to address and answer problem tickets. They must be able to manage a variety of tasks across different projects and communicate status well to customers and supervisors. They should have a basic knowledge of development tools, understand root cause analysis and risk assessment, work well in a team environment, and be eager to solve problems and learn new skills. Some evening and/or weekend work is required on a predetermined schedule.



•Performs maintenance and enhancements of existing software systems.

•Responds to problem tickets and provides customer updates.

•Collaborates closely with other developers and staff on projects.

•Verifies that code and SQL written is correct according to specification through testing and the execution of test plans.

•Understands and adheres to legal/compliance standards included in corporate policies and accepts ownership for accomplishing existing tasks that fulfill legal/compliance requirements. Reports compliance violations when identified.

•Is a role model for our organization culture by displaying a positive attitude and creating a positive impact.

•Communicates in a fashion that is respectful and well understood.

•Builds and utilizes working relationships with internal business partners across the organization.

Other duties include:

1. Works equally well individually and in a team to achieve a specific goal.

2. Shows willingness to learn new software development concepts and applies them to daily work.

3. Communicates well with team members, customers, other development staff, and managers.

4. Enjoys troubleshooting systems and investigating to solve problems.

5. Demonstrates the ability to manage and work on tasks for concurrent projects.

6. Completes assigned tasks on time.




Basic- Associate degree or equivalent from a two-year college or technical school.

Preferred- Bachelor’s degree from an accredited four-year organization/university.


1 to 3 years of work related experience.

Skills Required

•Good communication skills

•Strong planning/organization skills


•Team player and results oriented

•Excellent analytical and problem-solving skills

•Ability to pay close attention to details

•Ability to respond to service requests and support calls in a timely and courteous manner

•Coding and development experience

•Basic knowledge of writing and the execution of SQL queries, functions, and stored procedures

•Ability to use version control systems to maintain the company software library

•Ability to use issue tracking systems to maintain technical bug fix information

•Ability to follow software development coding standards and release procedures

Posted On: Wednesday, December 26, 2018

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