This position will provide 2nd level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (print/fax/copier/scanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots.
This position receives escalated level support issues from an internal Service Desk. The incumbent shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support.
This Desktop Support position relies on extensive experience and judgment to plan and accomplish goals.
This Desktop Support position is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues. A wide degree of self-direction, prioritization and latitude is expected.
On call/stand-by hours will be required with this position.
Must be able to lift 50lbs. as needed.
Must have a valid WI Drivers License.
An in person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or Skype interviews at any point during the process.
The selected candidate will be required to sign exhibit B (attached) as part of the on boarding process.
The selected candidate will be required to complete a criminal background check.
This position is budgeted for 1960 hours annually. Hours will be prorated the first year based on start date.
Please submit ONLY local candidates.
Candidates selected to participate in the interview process should bring three (3) business references to an interview.
DCF does not sponsor work visas, either at the time of hire or at any later date.
Remote Desktop Management Tools
3 yearsAdministration - Technical Writing
Experience in Technical Writing and Documentation
and 3 yearsGeneral Competencies
Good organizational skills and attention to detail
and 3 years
and 3 years
Technical Assistance and User Support
and 5 yearsInformation Technology - Commonly Used Software
MS Office products
5 yearsInformation Technology - Desktop Support
Active Directory Tools
and 3 years
General understanding of LANDesk (for patch management, software deployment, inventory management an
and 4 years
Installation and Maintenance of PCs
and 5 years
Knowledge of VMware Workstation, Microsoft VPC or similar product.
and 2 years
Troubleshooting all hardware
and 5 yearsInformation Technology - Languages/Tools
MS Package & Deployment Wizard
and 5 yearsInformation Technology - Operating Systems
MS Windows 10