Desktop Support 3 (16497)

Sundial Software - Madison, WI

This position will provide 2nd level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (print/fax/copier/scanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots.

This position receives escalated level support issues from an internal Service Desk. The incumbent shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support.
This Desktop Support position relies on extensive experience and judgment to plan and accomplish goals.
This Desktop Support position is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues. A wide degree of self-direction, prioritization and latitude is expected.

On call/stand-by hours will be required with this position.
Must be able to lift 50lbs. as needed.
Must have a valid WI Drivers License.

An in person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or Skype interviews at any point during the process.
The selected candidate will be required to sign exhibit B (attached) as part of the on boarding process.
The selected candidate will be required to complete a criminal background check.
This position is budgeted for 1960 hours annually. Hours will be prorated the first year based on start date.
Please submit ONLY local candidates.
Candidates selected to participate in the interview process should bring three (3) business references to an interview.
DCF does not sponsor work visas, either at the time of hire or at any later date.

QualificationRatingMust HaveAdministration - Customer Service

Remote Desktop Management Tools

3 years

Administration - Technical Writing

Experience in Technical Writing and Documentation


and 3 years

General Competencies

Good organizational skills and attention to detail


and 3 years



and 3 years

Technical Assistance and User Support


and 5 years

Information Technology - Commonly Used Software

MS Office products

5 years

Information Technology - Desktop Support

Active Directory Tools


and 3 years

General understanding of LANDesk (for patch management, software deployment, inventory management an


and 4 years

Installation and Maintenance of PCs


and 5 years

Knowledge of VMware Workstation, Microsoft VPC or similar product.


and 2 years

Troubleshooting all hardware


and 5 years

Information Technology - Languages/Tools

MS Package & Deployment Wizard


and 5 years

Information Technology - Operating Systems

Application Support

5 years

MS Windows 10

3 years

Posted On: Wednesday, February 12, 2020

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