Sundial Software is currently recruiting for a Help Desk consultant for a one year minimum contract with annual renewal.
Help Desk 2 (16215) Description
***This position will have an assigned 8 hour per day shift from 8 AM to 5 PM Monday - Friday, but must be flexible to cover other shifts as needed. Earliest start time would be 5:30.***
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.