Help Desk 2 (16215)

Sundial Software - Madison, WI

Sundial Software is currently recruiting for a Help Desk consultant for a one year minimum contract with annual renewal.

Help Desk 2 (16215) Description

***This position will have an assigned 8 hour per day shift from 8 AM to 5 PM Monday - Friday, but must be flexible to cover other shifts as needed. Earliest start time would be 5:30.***

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

Posted On: Wednesday, September 11, 2019

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