City Executive/ Market President

Community Bank - Forest Acres, SC

City/Market Executive Banking

Position Summary:

The position is responsible for leadership and sales of the bank retail units in the city. Responsible for building a talented sales force capable of generating outstanding results in attracting, developing and retaining customer relationships. As a member of the leadership team is expected to role model Bank Values and provide, exceptional service to customers and co-operate and collaborate with colleagues to ensure successfully achieves its strategic goals.

Direct Reports:

  • Customer Service Managers
  • Relationship Bankers

Core Responsibilities:

  1. Business Leadership
  • Implementation of consumer and business banking strategies in all city units.
  • Has a clear vision of what business levers to pull to improve city performance.
  • Manages commercial loan pipeline for the city.
  • In conjunction with EVP, Market President develops financial performance standards and goals for the market.
  • Business development responsibilities in the city.
  • Ensure revenue generation to achieve goals.
  • Ensure city branches acquire market share.
  • Manages operational risk associates with branch banking.
  • Responsible for loan and deposit growth.
  • Responsible for customer retention.
  • Responsible for customer SPH.
  • Responsible for portfolio quality in respective city branches.
  1. 2.Customer Experience

·Ensures strong execution of the Bank’s brand and customer experience.

·Manage the servicing of existing customers and potential prospects.

·Create a customer experience where customers want to refer family and friends.

·Ensure our service standards for customer are met to develop a loyal relations

  • Ensure all aspect of the Bank’s business model is achieved.

3.People Leadership

  • Responsible for communication of strategy to associates on the team and ensuring they know how their roles are aligned to accomplishing Banks strategic vision, mission and values.
  • Manages all projects, budgets, and investments for the organization with respect to areas of responsibility.
  • Recruits and develops a strong team of professionals with the right capability to execute the business strategy.
  • Build training plans to assist associate achieve their potential and increase their contribution to the bank.
  • Establish performance goals for associates and ensure each associate receives ongoing coaching to build capability and achieve results.
  • Demonstrate proper application of compliance regulations.
  • Adhere to all internal and regulatory guidelines.

Minimum Requirements:

  • Bachelor’s degree or a minimum of 5 years experience in a retail banking environment.
  • Extensive knowledge of Retail Banking, sales effectiveness and service quality processes.
  • Proven communication and customer relation skills.
  • Ability and desire to interact and contribute in a team environment.
  • Strong sales and customer relationship skills.

 



Posted On: Monday, April 30, 2018



Position Contact
David Singer
Strategic Partner/Consultant / Recruiter
(919) 247-1166

David Singer
Strategic Partner/Consultant
Office: 919-847-8174

cell/text: 919-247-1166

fax: 866-381-3021
dsinger@svirecruiting.com


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