Client Renewals and Resources Representative

Syncfusion - Morrisville, NC

Position Summary

The Client Renewals and Resources Representative facilitates renewals of all licenses by managing Syncfusion’s communication with all licensed users. Additionally, each member of the Client Renewals and Resources Team ensures that leadership teams know which customers are due for renewal each month.

Essential Job Functions


  • Reach out to customers via phone and email to confirm renewal of all licenses
  • Resolve order issues by providing prompt and friendly customer service
  • Confirm contract signatory for each license
  • Update customer contact details in Direct-Trac and Salesforce
  • Send confirmation details to Client Renewals and Resources for processing
  • Update status of renewal process in Salesforce
  • Maintain a thorough understanding of all processes and protocols regarding Outlook, GoToMeeting, Salesforce, Direct-Trac, and LinkedIn
  • Assist the Client Renewals and Resources Coordinators and Specialist as needed
  • Assist the Client Renewals and Resources Team Lead as needed

Experience and Education/Skills

  • College degree or equivalent experience
  • Collections or contracts experience required
  • Experience with interpersonal communications, client relations, or sales
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Excellent problem-solving skills
  • Ability to multi-task and track multiple issues

Physical and Mental Requirements

This position requires normal office activity. Most duties will be performed seated at a desk. However, there may be some walking, standing, bending, and carrying of light items such as papers, books, small parts, etc.Employee should be able to lift to 5 lbs.

Employee should have the mental stamina for problem solving and dealing with stressful situations, should be able to prioritize multiple tasks, should be able to communicate and work well with others, and should be able to organize, interpret, and process a large amount of data.

This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of the position may change. The company may, at its discretion, alter this job description at any time, with or without notice.

Syncfusion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Posted On: Monday, August 19, 2019

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