Client Renewals Representative

Syncfusion - Morrisville, NC

Position Summary

Are you a team-player who has excellent communication skills, extraordinary interpersonal skills, and proven success in a sales environment? We're looking for a positive, hard-working, and exceptional problem-solver to join our Client Renewals team. The ideal candidate will have a background in providing superior customer service and be self-motivated with a drive to exceed renewal expectations. To be successful in this position, you must effectively facilitate renewals of licenses by managing Syncfusion’s communication with our licensed users.

Responsibilities

  • Reach out to customers via phone and email to confirm renewal of all licenses
  • Resolve order issues by providing prompt and friendly customer service
  • Ensure leadership teams know which customers are due for renewal each month
  • Confirm contract signatory for each license
  • Update customer contact details in Direct-Trac and Salesforce
  • Send confirmation details to Client Renewals and Resources for processing
  • Update status of renewal process in Salesforce
  • Maintain a thorough understanding of all processes and protocols regarding Outlook, GoToMeeting, Salesforce, Direct-Trac, and LinkedIn
  • Assist the Client Renewals and Resources Coordinators and Specialist as needed
  • Assist the Client Renewals and Resources Team Lead as needed

Experience and Education/Skills

  • College degree or equivalent experience
  • Collections or contracts experience preferred
  • Experience with interpersonal communications, client relations, or sales
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Excellent problem-solving skills
  • Ability to multi-task and track multiple issues

What We Offer

Why work at Syncfusion? Check out the Careers page on our website to learn about the great benefits provided such as:

  • Medical, dental, and vision plans
  • 401K benefits with employer match
  • Paid time off, sick time, and paid holidays
  • Business casual dress code
  • Home internet and gym membership partially reimbursed
  • Weekly catered breakfast on Mondays and lunch on Thursdays
  • Free beverages and yummy snacks

At Syncfusion, we believe our employees are our most valued resource; we hire individuals, not just skill sets. If you are looking for the right balance of teamwork, responsibility, challenge, and fun, then Syncfusion is the right place for you.

Syncfusion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Posted On: Wednesday, October 9, 2019



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