Customer Service Representative Kirkwood

Avangrid - Kirkwood, NY

Avangrid is seeking a Customer Service Representative to join their team in their Kirkwood, NY location.

This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.


  • Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
  • Provides account information to customers and explains bill service policies and customer rights.
  • Conducts credit and collection work as necessary, including deposits, and final/charge off collection.
  • Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
  • Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
  • Ability to work with limited supervision and escalate complex cases as necessary.
  • Other customer service duties as required, including operation of a two way radio.

Skills & Requirements

  • High School Diploma/GED equivalent.
  • Associate Degree, BA/BS in related field of study is preferred.
  • Good communication skills, both oral and written, with strong customer service orientation.
  • Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
  • Strong problem-solving skills.
  • Able to work flexible schedule, as well as be available during storm/emergency situations.
  • Works well within a team.
  • MS Office skills.
  • Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
  • This is a Union position with a probationary period.

About the Company

AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit

This job has been posted by TalentBoost on behalf of Avangrid. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.


Posted On: Wednesday, May 18, 2022
Compensation: 20.87

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