This position supports Large Group in the achievement of account retention and profitability goals, and to meet or exceed enrollment targets for membership. This role also supports activities promoting strategic relationship building with customers through the execution of Client Service's service models for large group and key accounts which defines the driving principles and protocols for account management activities with all constituents - brokers, consultants and client. Working with account managers, this position is responsible for contributing to and supporting all client services and account management activities to ensure that THP achieves the appropriate level of service for all constituents.
EDUCATION: Bachelor's degree is required.
EXPERIENCE: This role requires 1 to 3 years business support or customer service experience, preferably in managed health care.
SKILL REQUIREMENTS: The successful candidate must be able to work cooperatively as a team member with different levels of staff and have regard for confidential data, as well as adhere to the corporate compliance policy. This role requires presentation and meeting management skills to represent THP at client health fairs, etc. This role also requires flexibility, attention to detail, strong organizational skills and good judgment. Basic presentation skills, solid Tufts Health Plan knowledge and industry experience are also required.
The successful candidate must be able to work cooperatively as a team member and have exceptional relationship building skills. This role requires excellent interpersonal skills and the ability to communicate and interact professionally and effectively with a broad spectrum of people, both internally and externally, in person, via email and on the telephone. This position also requires customer service experience, communication skills, self-management, ability to act independently, technical aptitude and a basic knowledge of internal systems, Microsoft Office, CRM System, operations, and infrastructure.
WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS: Fast paced office environment requires handling multiple demands and exercising appropriate judgment as necessary. Must have the ability to prioritize, attention to detail and the ability to identify emergency situations and follow the appropriate protocol.
This role requires a high energy level; The successful candidate should be able to lift and carry heavy materials to off-site appointments and health fairs. This position spend 70% of the time in the office and 30% of the time on the road. Local travel while using own car with a valid driver' s license is required. Job may require early morning, evening or weekend hours.
CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Tufts Health Plan is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.
What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!
Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.
This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
Req ID: R3859