Contact Tracer

Rapid-Trace - Tampa, FL

Contact Tracers call individuals who have been identified as having had recent contact with COVID-19 patients. Contact tracers advise contacts to self-isolate and provide resources to assist in doing so. Contact tracers follow a script to complete case interviews and collect information. In communication with patients and contacts, contact tracers use a respectful approach that conveys empathy and builds trust. Contact tracers will work remotely; work hours can vary and may include weekend and evening hours.

RESPONSIBILITIES

  • Conducts telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19
  • Provides follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts
  • Provides patients and contacts with information about isolation and quarantine procedures, and if appropriate, refers them for testing
  • Provides information pertaining to other social and/or health resources
  • Collects and accurately records information obtained from the case interview and contact gathering into a CRM (Customer Relationship Management) data base
  • Follows approved scripts and protocol
  • Adheres to all HIPAA and PHI privacy laws, maintains strict confidentiality of patient information and protects individuals’ privacy
  • Escalates cases to case investigator, as appropriate
  • Recognizes, documents and alerts the case investigator of trends in customer calls
  • Maintains daily communication with case investigator
  • Interacts with patients and contacts with respect, understanding, and empathy

QUALIFICATIONS

  • A baccalaureate degree from an accredited university and one year of full-time satisfactory experience performing one or more of the following: interviewing, investigations, sales or making referrals
    • Certificate demonstrating completion of the Johns Hopkins University COVID-19 Contact Tracing course
    • Proficiency with Microsoft Office programs and ability to learn specialized digital applications used in contact tracer mission
    • Professional, positive attitude and work ethic
    • Strong communication skills
    • Empathy and ability to interact professionally with people from diverse cultural and socioeconomic backgrounds
    • Ability to work independently and remotely
    • Proficiency in languages other than English, especially Spanish and Creol is a plus

    COMPENSATION

    $17 - $20/hour

    ABOUT RAPID-TRACE

    Rapid-Trace is a contact tracing company dedicated to tracing and contacting individuals who have been exposed to someone diagnosed with COVID-19. With a highly trained staff and experienced management team, Rapid-Trace is uniquely qualified to quickly and systematically alert contacts of possible exposure and provide them with the support and resources they need. Rapid-Trace hires locally to supply a trained team of “disease detectives” who operate in conjunction with public health agencies. The end goal is to stop the transmission of COVID-19.

    Posted On: Tuesday, August 4, 2020
    Compensation: $17 - $20/hour



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