Analyst, Customer Service

Avangrid - Binghamton, NY

Avangrid is looking for a Customer Service Analyst to join their team in Binghamton, NY.

Position provides overall support to Customer Service organization. Responsibilities include tracking and trending of performance measures, benchmarking, and best practice review. Responsible for organizing data and making process improvement recommendations based on analytics. Responsible for generating reports as required.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  • Responsible for trending performance measures and identifying opportunities for process improvement based on data analysis.
  • Coordinate benchmarking both internally and externally.
  • Provide managerial support for budgeting, forecasting and variance reporting.
  • Plan and organize meetings, web calls, conference calls, video calls portals and events. May include some project work.
  • General support of customer service leadership team as needed.

JOB REQUIREMENTS:

Education & Experience Required:

  • Bachelors Degree preferred. Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.

Skills/Abilities:

  • Strong interpersonal, analytical and problem solving skills. 
  • Strong time management and organizational skills. 
  • Strong Microsoft Office Suite skills (Access, Excel, Outlook, Power Point & Word).
  • Microsoft Visio and Project.
  • Knowledge of SAP.
  • Excellent written and oral communication skills.
About the Company

AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit www.avangrid.com

This job has been posted by TalentBoost on behalf of Avangrid. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.



Posted On: Tuesday, July 5, 2022



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