Customer Experience Lead

K.Hartwall - Chicago, IL

K. Hartwall brings efficiency by supplying logistics solutions used in Retail, Postal & Parcel and Automotive industries. Our expertise is in the design and manufacture of innovative returnable load carriers, tugger trains and associated services. We work closely with our customers to realize measurable benefits through improved logistics flows.

Headquartered in Finland, K Hartwall has customers on 5 continents and in more than 65 countries. The company employs approximately 210 employees with annual sales of approximately $75 million.

We’re looking for a Customer Experience Lead to join our US team. Preferably based in the Chicago land area, this primarily remote position will coordinate with the VP of Sales, US and the Sales Operation Manager to ensure top customer experience for K Hartwall’s largest customer, a fortune 50 company.

Key responsibilities include:

  • Handle incoming sales inquiries, mainly from North American customers (across multiple time-zones)
  • Enter sales orders into the ERP system (D365), confirm and follow up orders
  • Prepare quotations as well as fill out documentation requested during tender process
  • Maintain and develop customer relationships
  • Interact with the sales, and project management teams, both domestically and internationally
  • Handling small consignments bookings by courier
  • Handle customer claims
  • Update Customer Relationship Management System (CRM)
  • Produce sales statistics and calculate sales commissions

This role may also require additional support activities, depending on needs of the sales team and customers.

Our expectations:

    • BS Degree in business, communication, or similar
    • Excellent communication skills. Any additional language skills are an advantage.
    • Naturally service-minded, with a successful track record of business-to-business account management
    • Demonstrate integrity, honesty and reliability in interpersonal relations
    • Possess a positive attitude, pro-activity and structure
    • Have an ability to prioritize and manage your time accordingly
    • Be a proficient user of an ERP, CRM and Microsoft Office systems 

This is a role that is going to be a critical piece in the continued growth of K Hartwall in North America. K Hartwall has exponentially grown over the last three years, and the industry needs have increase based on the global environment. Come join an action-oriented, entrepreneurial team!

Posted On: Tuesday, October 20, 2020
Compensation: $50,000 to $55,000

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