Customer Service Representative

Timan Window Treatments - Cleveland, OH

Timan Window Fashions, a Hunter Douglas dealer, provides custom window treatments to homes and businesses small and large. Our mission is to create the perfect pairing of custom window coverings to our residential and commercial clients' needs and expectations. As a Customer Service Representative, you will play a key role in our continued growth and success. Come work with us in our Cleveland Design Center and Chargin Falls, OH showroom where you will:

  • Qualify sales leads for customers inquiring about our products
  • Manage, track, and improve processes involving customer and vendor transactions
  • Schedule installs properly after sale is made
  • Schedule, track and adjust schedules of staff, orders, and projects based on customer and or business needs
  • Problem solve any challenges dealing with warranties, vendor deliveries or customer projects as they arise
  • Will oversee quoting, sales, ordering, receiving, price changes, handling damaged products and returns
  • Ensure availability of product and services by approving contracts and maintaining any inventories
  • Work with company associates to develop marketing opportunities to promote and grow more sales
  • Provide exceptional customer service

The Good Stuff Compensation & Benefits

  • A competitive compensation package
  • Paid time off to help you stay on top of your game
  • Comprehensive training to understand business goals, ongoing projects and current processes

About Timan Window Fashions

At Timan Custom Window Treatments, we are family owned and locally operated and we take our long-term commitment to the community seriously. We are experienced window covering professionals that are expertly trained to answer all your questions, from measurements and right product selection to financing and installation.

About You

Our successful operations manager will be the liaison among customers, vendors, installers and employees. Our operations manager is directly responsible for the day to day organization and coordination of store operations and procedures to ensure each customer receives excellent service during the entire purchasing and installation process. He/she will need to become an expert in our company's capabilities, product details, service information, and pricing. Our operations manager will be required to fully understand the goals, budget, inventory, staffing and scheduling needs of the business. In your background, you will have a demonstrated track record that indicates you can:

  • Effective phone/in-person communication with vendors, customers, co-workers and management.
  • Resourcefulness in problem-solving in a customer-centric environment.
  • Attention to detail with simple accounts payable/receivable, scheduling and basic inventory, and customer data.
  • Ability to learn and understand basic window treatment design/installation.
  • Ability to perform a variety of tasks and being able to change assignments or direction on short notice.

 

We are an equal opportunity employer.



Posted On: Friday, December 20, 2019
Compensation: $12 to $14 per hour



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