Community Tracing Collaborative University College Liaison

Partners In Health - Boston, MA

Position Title: Community Tracing Collaborative University College Liaison

Reports to: Community Tracing Collaborative Manager, Higher Ed

Location: Remote, Massachusetts

Position Type: Full-Time, Temporary, including evenings and weekends

Project Overview:

The current COVID-19 pandemic exceeds the existing Massachusetts Department of Public Health and Local Boards of Health ability to perform contact tracing. As a result, many people are unaware that they are a contact of a person with COVID-19. Contacts may have asymptomatic or mildly symptomatic COVID-19 and can unwittingly spread the virus in the community. To break the chain of transmission, contact tracing and isolation must be scaled-up rapidly.

To support the Department of Public Health (DPH), Partners In Health (PIH) will hire, train and supervise a large team of community contact tracing staff across Massachusetts. The aim of this will be to call every person diagnosed with COVID-19, gather their contacts, and proceed to call every contact in Massachusetts. In tandem with Commonwealth-wide effort to increase testing and improving communication and implementation of isolation and quarantine this will fortify efforts to control the pandemic in Massachusetts. 

Position Overview

The Contact Tracing Collaborative (CTC) University College Liaison will join a fast paced and dynamic team to help spearhead contact tracing for COVID-19 at institutes of higher learning in the Commonwealth of Massachusetts. The Liaison will be PIH’s key relationship manager with university and college administration, will be directly responsible to engage in high level communications with senior college and university administrators, and will join a group of several other liaisons who will work collaboratively with other teams in the CTC to assist the institutes of higher learning within the Commonwealth in the work to minimize the spread of COVID-19. This team of liaisons will be primarily responsible for reporting on cases, contacts and clusters as well as managing the internal and external relationships to successfully support efforts of contact tracing with all institutions that work with the CTC.

With these responsibilities, CTC University College Liaisons will be required to act independently, as well as use discretion required to move the work of the CTC forward in stopping the spread of Covid-19. CTC University College Liaisons will ensure this collaborative process goes smoothly, manage cluster investigations, perform data quality reviews, and trouble-shoot with Higher Ed Case Investigators in real-time. In addition, given the fast-paced and large-scale nature of the project, CTC University College Liaisons will be responsible for managing other pieces of work that may include calling people diagnosed with COVID-19 to give them their diagnosis and gather information about their contacts. They will be required to use their own phone and electronic equipment.


  • Serve as the key relationship manager on behalf of PIH and the CTC with high level administrators at colleges and universities to establish and lead contact tracing efforts at designated colleges and universities
  • Ensure critical relationships are established and maintained with all higher ed stakeholders including higher ed institutions, Department of Public Health and other key representatives
  • Support collecting contact information with Higher Education Contact Tracing Team
  • Work collaboratively with the Epidemic Intelligence Unit (EIU) and Local Health Liaison (LHL) teams
  • Support training and mentorship of all contact tracing teams
  • Facilitate communication from central leadership team on progress, changing protocols, procedures, and referral criteria
  • Troubleshoot with units on difficult cases, patient referrals, and escalate as needed to central leadership team
  • Liaise with the Department of Public Health and CTC Local Health Liaison team in order to help coordinate contact tracing efforts
  • Strategize on complex cases and situations involving colleges, universities and clusters
  • Provide feedback to Higher Ed Supervisors on Case Investigation work and collaborate with the training team to bridge any gaps
  • Working remotely in a virtual call center environment for the entirety of a shift
  • Be able to act independently and use discretion in high level conversations
  • Assume mentorship and training roles as needed (I.e. onboarding new staff, training other teams on higher ed work, etc.)
  • Other duties as assigned


  • Bachelors’ Degree or equivalent required; Master’s degree in a relevant field (public health, healthcare or epidemiology) preferred
  • At least 5-8 years prior experience supervising teams in complex environments preferred
  • Experience in health sector preferred
  • Experience in public health strongly preferred
  • Ability to exhibit a professional, positive attitude, empathy, and strong work ethic
  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals in distress
  • Ability to show empathy to distressed individuals
  • Excellent organizational and communication skills
  • Ability to speak, read, and write English
  • Second or multiple languages a plus
  • Critical thinking and sound judgment required
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency with computers
  • Must have access to good WiFi
  • Technology requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job. A headset is preferred. No Tablets or IPads.
  • Massachusetts resident and familiarity with Massachusetts’ geography, cities/towns/locations strongly preferred

Organizational Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Kazakhstan, Malawi, Peru, Mexico, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with?a number of?governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Posted On: Tuesday, September 1, 2020

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