Program Manager III - Operations Business Performance

TalentBoost (Point32Health) - Canton, MA

Under direction of management, the Program Manager III manages programs and projects with significant complexity, risk and/or cost.  Initial key responsibilities will include medium to large scale projects and initiatives. Responsibilities include successful implementation of large cross-functional projects to support the program(s), working closely with the appropriate Point32Health staff to manage programs/projects, performing thorough and detailed policy and impact analysis, leading and/or representing the program in change initiatives that affect multiple departments.  The Program Manager III is able to evaluate the cost and feasibility of multiple options/alternatives to resolve program issues and to make recommendations on those issues that best meet program and corporate Point32Health, as well as objectives. Change to ongoing programs at this level will usually require facilitating cross-departmental meetings as well as negotiations with outside parties/partners and contacts to explain and justify the impact.  The Program Manager III will also interact directly and regularly with leadership within the department and within Point32Health and others in order to accomplish successful program management.

Job Description

  • Overall program ownership and management of key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs. 
  • Management of cross-functional projects and initiatives
  • Proactive and solutions-oriented management of program operations and integration issues, requiring the ability conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the client/partner) and Point32Health
  • Appling project management skills to ensure transparency, reporting, and successful projects.  Maintain relationships both within department and with Point32Health leadership.
  • Utilize project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Point32Health to support the program and projects.  The Program Manager III will determine program needs and will direct project management as needed.  The Program Manager III will identify risks, concerns, or issues and escalate to management as appropriate.  The individual will exercise judgment to make decisions and ensure programs/project is effectively progressing
  • Lead regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed.  Meetings include, but not limited to, Business Stakeholders and Operations Working team.


  • Bachelor’s Degree required.
  • 8-10 year’s business or industry experience. 
  • 5-8 years of program management experience, including leading significant cross -functional , high-level initiatives. 
  • Significant business process and program management experience related to the implementation of healthcare insurance business applications and products using industry-standard project and program management tools and techniques with established track record. 
  • A proven ability to meet deadlines is also required.
  • Using knowledge of company, able to resolve most roadblocks to program progress. Able to operate in a matrixed environment.  May need to coordinate the participation of other internal contacts to develop and or maintain programs.
  • Able to navigate political issues using advanced organizational (Point32Health) knowledge. Is an effective advocate for program, and negotiates/leads others both internally and externally to participate in the program. May be required to coach/mentor less experienced program managers and effectively lead in a matrixed environment.
  • Proactively identifies conflict/integration issues and leads team members to parse/synthesize issues of the highest complexity. Able to identify risk out of the larger picture and has a proven ability to accurately estimate and plan resource usage.  Able to identify and make decisions that serve the best interests of Point32Health
  • Detailed content knowledge of the specific program. Must be able to converse and lead dialogue on the subject with minimal direction; advanced training in the field related to the program is preferred.
  • Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.
  • Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome. 
  • Excellent human resource management skills, ability to oversee team of project managers as part of the overall program
  • Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence. 
  • Highest level presentation skills including ability to interface and “sell” new programs and changes to existing programs to a broad range of internal and external contacts, as necessary. Ability to interact with confidence with external and Point32Health senior management.
  • Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
  • Ability to navigate political issues using advanced organizational (Point32Health) knowledge. 
  • Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.
  • Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style.   Ability to lead teams whose members have diverse professional and educational backgrounds, and to effectively manage difficult group dynamics to effectively reach a positive outcome.
  • Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding. 
  • Highly developed verbal and written skills, ability to facilitate planning and review sessions with senior Point32Health management., high level presentation skills including ability to interface and “sell” new programs and changes to existing programs to a broad range of internal and external contacts, as necessary.
  • Requires the ability to maintain effective and productive peer relationships. Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization.  Requires well-developed interpersonal skills to act in the capacity of liaison to the user community.
  • Possess strong influencing skills with the ability to manage and motivate both direct and non-direct reports.  Must have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation. 

What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!

Please note: As of January 18, 2022, all employees — including remote employees — must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

About Us:

Point32Health is a leading health and wellbeing organization, delivering an ever-better health care experience to everyone in our communities. Building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

At Point32Health, we’re working to reshape the world of health care by pushing past the status quo and delivering even more to the diverse communities we serve: more innovation, more access, more support, and healthier lives. And we want people like you on our side to make it even better.

This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R5167


Posted On: Wednesday, March 15, 2023

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