We are an established, full-service financial planning and wealth management firm that exists for one reason: to help people. Our Mission is to help our clients and their families find balance in their financial lives, aligning their money with what they value most, through developing comprehensive financial plans. The relationships we have with each of our clients is at the core of everything we do. We are a close team and work hard through communication and collaboration to create a seamless client experience!

Some might call you a data geek. Others might call you meticulous. We call you “right for this role!”

You embody humility, a growth mindset, reliability, exceptional communication skills, and an unwavering work ethic. You follow the highest standard of business and professional ethics, as well as legal and regulatory requirements. You are a bit of a techie who loves learning and using new software, and you are excited to understand our current technology and integrations to seek out better ways. You are organized and able to work independently while thoroughly enjoy being part of a team. You love paperwork and enjoy filling out forms meticulously. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You bring a natural curiosity and genuine pride to everything you do. When something isn’t quite right, you don’t just fix it, you take full ownership and thoughtfully put solutions in place to make sure it doesn’t happen again. This role is technical, requires extensive experience with Microsoft Excel, exceptional attention to detail, and the passion for analyzing and verifying data accuracy. For the right candidate, there is an opportunity to transition to a hybrid schedule upon completion of the training period.

ROLE DESCRIPTION:

• Address client inquiries, process service requests, and ensure prompt, accurate communication
• Onboard new clients and accurately establish accounts for clients in timely fashion
• Prepare and process documents, new applications, checks, distribution, and maintenance forms
• Track accurate completion of account transfers
• Maintenance of accurate data in the CRM
• Prepare reports, data entry, maintain spreadsheets and logs
• Mutual fund, ETF, and equity trading in client accounts (if securities licensed)
• Work closely with the senior operations specialists and provide backup support to the team
• Document workflows and processes

IDEAL CANDIDATE QUALIFICATIONS:

• 2+ years of operations experience in a professional office setting required
• 2+ years of experience in financial services preferred
• Basic understanding of financial services industry and taxation
• Securities or insurance licensing a plus; SIE, Series 6, Series 7, or others
• Experienced user of database, contact management or CRM Software (Example: Salesforce, Redtail, etc.)
• Advanced Technology Skills and use of MS Office (Outlook, Word, PowerPoint, Excel, etc.)

REQUIRED SKILLS:

• High attention to detail and exceptional problem-solving skills
• Solution-oriented with strong analytical and organizational skills
• Tech-savvy with a willingness to learn and leverage financial technology
• Ability to closely follow office processes & policies related to office operations & client privacy
• Ability to organize, prioritize, and handle multiple tasks and competing responsibilities
• Ability to work independently as well as cooperatively in a team environment and to learn through a mentoring relationship
• Learn and adapt as situations or business demands change
• Ability to thrive in a fast-paced, but flexible, office environment
• Self-directed initiative and follow-through
• High level of confidence, perseverance, and a strong desire to succeed in a goal-oriented environment
• Excellent interpersonal, written, and verbal communication
• Desire to help clients with a focus on building trust and relationships
• Maintain confidentiality and adhere to complex Regulatory and Compliance requirements
• Ability to pass a criminal history and background check

COMPENSATION:

• Competitive base compensation of $60k-$75K, depending on experience
• Bonus potential based on individual and firm performance
• Health and dental insurance
• Retirement plan with safe harbor match
• Generous time off package, including paid time off and paid holidays
• Professional growth opportunities
• Zero asset management fees on all personal and household accounts

Compensation: $60,000 - $75,000 DOE