Associate, Account Management

Strategic Education Inc. - Remote, Remote, United States

Full-Time, W2 Contract (Opportunity to convert to employee role)

Remote

We are seeking an Associate, Account Management for University Partnerships. This person will be responsible for supporting account management in providing excellent customer service to partners and overall project management of partner initiatives. 

About Strategic Education Inc and University Partnerships

Strategic Education Inc. improves lives through education. As the parent organization for Strayer University, Capella University, Torrens University, etc. they're on a mission to create relevant and meaningful learning opportunities that help working adults advance in their careers and transform their lives.

SEI has recently formed the Alternative Learning University Partnerships team whose primary focus is developing new ways to leverage and extend SEI's expertise and products in student success and online learning with other institutions. For candidates interested in taking their next career step in the educational technology space, SEI offers the fast pace and excitement of working for a startup, with the support and backing of an established organization. As a vital member of this team, you will have an intimate connection with our university partners, helping to drive greater college campuses innovation.

Role

Responsibilities will include researching and monitoring current partnership needs and performance goals, supporting clients during new product integrations and ensuring that we exceed partner expectations via our various university product offerings, with the highest quality of customer support being one of our differentiators. Once partnerships are secured, you will play a critical role in supporting the smooth delivery of products and programs for various university partners.

Our ideal candidate is highly organized, entrepreneurial, and enjoys managing multiple projects and clients at once. Successful candidates in this role will be able to manage various internal team and cross-functional relationships, while also frequently interacting with university points of contact. This role is also ideal for someone with a genuine interest and curiosity in the higher education space, strong reporting and presentation development skills, working across roles and teams to generate internal reporting and presentations as well as occasionally drafting external collateral for senior leadership audiences.

This role is an Associate-Level position and will report to the Sr. Manager of Programs and Operations. This role will require you to collaborate with other internal groups at SEI, including marketing, operations, and product owners.A track record of successfully collaborating and navigating in a matrixed organization is essential.

Finally, as this is a new startup initiative, the ability to serve as a pinch-hitter until all roles are fully defined is a must. We are seeking someone comfortable with ambiguity, flexibility with potential role changes as the team grows.

Responsibilities

Internal Team Support & Coordination

• Execute internal administrative tasks, scheduling faculty for training, creating student and university accounts and permissions, etc.

• Support direct manager with regular updates and reports to monitor and partner issues/complaints, track program progress, and follow up on concerns shared by internal or external stakeholders.

• Able to draft compelling memos and Powerpoint decks for senior internal leadership audiences.

• Perform data analysis and compilation for tracking and reporting purposes where required.

• Lead regular interaction with internal stakeholders across the organization which can include scheduling, agenda development and management of action items. • Ensure that all university partnerships facing reports and dashboards are functional and manage all stakeholder communications for updates and / or maintenance.

Account Management Support

• Build relationships with clients and identify areas of opportunity to expand our level of service.

• Manage a library of partner-facing collateral, reference documents, contracts, syllabi and research documents to support the growth of existing university partnerships across the full suite of degree, general education courses, and training offerings.

• Develop, in partnership with marketing teams and management, account management assets (e.g. presentations) to deliver a consistent, comprehensive, and compelling story about SEI’s ability to continually serve current partners and grow accounts.

Education

• University/college degree is required, Master's degree preferred

Requirements

• 3-5 years of work experience, preferably in a capacity that has supported mid and senior-level leadership

• At least one year of experience working in account management or partnership focused organization

• Experience working within the education industry

• Excellent project management skills and an ability to work efficiently and prioritize effectively in a fast-paced environment.

• Able to work collaboratively with many stakeholders and constituents of diverse backgrounds and expertise.

• Experience building reports for various stakeholder groups, particularly business memos and presentation decks.

• Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support.

• Willingness to embrace ambiguity, roll up your sleeves and resolve problems, and to advance partner priorities.

• Passionate about education or a mission-driven orientation.

• Familiarity with office software and phone systems required 

 

 

 



Posted On: Thursday, April 22, 2021
Compensation: $33 - $38 /hr



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