Team Red Dog is hiring a Technical Writer to work with a leading technology client, collaborating closely with engineers to develop effective technical documentation. This role is perfect for someone with strong technical writing experience who can collaborate with engineers, translate complex concepts into clear documentation, and contribute to mission-critical cybersecurity and digital investigations initiatives. If you are passionate about technical content creation and have an interest in cybersecurity, law enforcement data systems, or investigative technology, this is an exciting opportunity to make an impact!

Top Required Skills (Must Haves):

• 2+ years of experience using Markdown to create, format, and structure documentation for knowledge bases and troubleshooting guides.
• 2+ years of experience using Microsoft Excel to manage and analyze documentation workflows, metadata, and data-driven reports.
• 2+ years of experience using Microsoft Word to draft, edit, and format technical content, ensuring consistency and clarity.

Opportunity Overview:

As part of the Global Experiences (GXP) group, this team is responsible for developing documentation that supports law enforcement agencies and digital investigation teams. The Technical Writer will work closely with engineers and technical specialists to translate complex troubleshooting conversations into structured, self-service guides. This documentation will enable Microsoft engineers and external stakeholders to efficiently navigate critical systems.

This role provides a unique opportunity to work on Microsoft Places, a new product shaping the future of hybrid work. You'll be at the intersection of technology, cybersecurity, and investigative research, developing guides that help protect Microsoft customers from digital threats.

Responsibilities include, but are not limited to:

• Collaborate with software engineers and technical teams to document troubleshooting steps, FAQs, and best practices.
• Convert technical conversations, transcripts, and engineering notes into concise, user-friendly knowledge base articles.
• Ensure documentation is accurate, well-structured, and up to date, following industry standards and internal guidelines.
• Edit and refine existing content to improve clarity, usability, and technical accuracy.
• Work with support teams to identify recurring technical issues and proactively develop troubleshooting content.
• Use Markdown and documentation tools to create structured, easy-to-navigate content.
• Conduct research and interviews with subject matter experts to ensure accuracy and completeness of technical documentation.
• Maintain documentation in version control systems (e.g., Git) and follow Agile documentation practices.

Qualifications/Experience:

• 2-4 years of experience in technical writing, preferably in a software development, cybersecurity, or investigative technology environment.
• Bachelor’s degree required (preferably in Technical Writing, Communication, Computer Science, or a related field). Master’s degree in Technical Communication is a plus.
• Strong written and verbal communication skills with the ability to break down technical concepts for various audiences.
• Experience using Markdown editors to structure and publish content efficiently.
• Proficiency in Microsoft Word, Excel, and Confluence for drafting, formatting, and managing documentation.
• Familiarity with Agile methodologies and software development lifecycle (SDLC).
• Experience with version control systems (e.g., Git) is a plus.
• Knowledge of cybersecurity, investigative research, or law enforcement systems is highly desirable.
• Ability to work independently in a hybrid work environment (50% onsite in Redmond, WA).

Why Work with Team Red Dog?

At Team Red Dog, we prioritize people and maintain relationships with some of the world’s most inspiring companies and organizations. We offer opportunities that align with your unique skills, strengths, and passions. If you're seeking an opportunity to make a positive impact with excellent benefits and a role where you can thrive while doing what you love, we encourage you to apply today!

Generous Benefits Package for Qualified Employees Includes:

• Health insurance (medical, dental, vision, and life)
• Employer-matched 401K plan
• Paid time off
• Paid holidays
• Profit sharing

Estimated Start Date: Immediate
Location: Hybrid – 50% onsite in Redmond, WA
Job #2131
Rate: $42 - $47/hour W2 Contract

At Team Red Dog, we are dedicated to cultivating a diverse and inclusive workforce. We are committed to providing equal opportunities to all candidates, regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic.

If you need accommodation during the recruitment process, please reach out to hr@teamreddog.com, and we will work to ensure an accessible experience. We strictly adhere to federal, state, and local employment laws to maintain a workplace free from discrimination and harassment.

We offer competitive compensation aligned with U.S. industry standards, and the final offer will reflect the candidate’s location, job-specific skills, experience, and knowledge.

• All applicants must be authorized to work in the U.S. without the need for sponsorship.
• Team Red Dog is an E-Verify employer.
• Employment is contingent upon the successful completion of a reference and background check.
• No solicitations from C2C or recruiting firms.