Level 1 & 2 IT Support Specialist

We are currently seeking an experienced Level I & II IT Support Specialist to handle Support & Deployments for a growing Cloud and Managed Services Provider (MSP) located in Frisco, TX.

Have you supported SMB technology and are you a strong IT generalist looking to advance your career in the Cloud? Then you are encouraged to apply!!

The Level I & II IT Support Specialist is responsible for providing IT support to SMBs in the DFW and handling IT projects/deployments for external clients. This position is 20% travel to local client sites (20 mile radius from Frisco and all travel is reimbursed).

Our core business offerings are Cloud Solutions and Services, Managed IT Services and Network Cabling to Financial, Local Governments and the SMB market. The Level I & II IT Support Specialist will provide on-boarding, virtualization migrations/deployments, desktop support (30%-50%), networking (Fortinet, Meraki, SonicWall)) and systems administration to end users in a team environment.

Up-to-date in Windows/ Windows Operating System including installation, management, and security as well as Exchange (2010/2013/2016), as well as Office 365. This role requires a working knowledge of routing and switching, as well as cloud services like Office 365 and Azure.

Technologies:

• Experience with Windows 2012R2/16, Azure is a plus
• Experience performing P2Vs or working with VMware, ESXi, Hyper-V
• Assist senior engineers on deployments of new offices and new clients (Windows/VMware/Cloud)
• Experience configuring Meraki, Firewalls (SonicWALL)
• Articulate your work to the client in non-technical terms
• Interact with clients of various technical skills
• Keep accurate records of your time and services provided
• Adapt to a rapidly changing environment.
• Connectwise experience highly preferred

  Experienced Field Technicians are strongly encouraged to apply!

Posted On: Sunday, August 1, 2021
Compensation: $18.00 to $22.00 per hour DOE