Field Technician

The Pegasus Agency - Parsippany, NJ

Technical Field Support Specialist

Parsippany, NJ (Remote)


The Field Technician is responsible for onsite service and support needs for our customers. This relates to all technology - including workstations, servers, printers, networks, and vendor specific hardware and software. 


Essential Duties and Responsibilities:

  • Onsite install of preconfigured hardware (workstations and network equipment)
  • Onsite diagnostics of existing hardware
  • IT support relating to technical issues involving Microsoft's core business applications.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • System documentation to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • BA/BS, preferably in computer science, or a related field.
  • MSP experience preferred but not required.
  • 1-2+ years of IT experience.
  • Professional IT Certifications, such as: Microsoft MCP



Posted On: Wednesday, November 11, 2020

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