Our client, a growing MSP company, is seeking a proactive Chief Operating Officer with experience in overseeing multi-department functions and leading teams of department managers.

The ideal candidate will be responsible for streamlining internal operations, improving communication across departments, and fostering a culture of collaboration and recognition—ensuring teams remain productive, aligned, and engaged.

Responsibilities:

• Oversee daily operations across multiple departments to ensure alignment with company goals and performance benchmarks.
• Manage and support department managers, providing coaching, feedback, and leadership to help them succeed in their roles.
• Coordinate and execute internal processes to improve operational efficiency across departments.
• Plan and manage company-wide events, team celebrations, and morale-boosting initiatives.
• Identify and resolve operational inefficiencies by analyzing workflows and implementing process improvements.
• Collaborate closely with senior leadership to align departmental strategies with business objectives.
• Monitor KPIs across teams to ensure goals are met and take corrective action as needed.
• Maintain clear internal communication practices and promote a culture of accountability and continuous improvement.

Qualifications:

• 5+ years of experience in operations or general management, with at least 3 years overseeing department managers.
• Strong leadership and interpersonal skills, with a proven ability to manage and inspire cross-functional teams.
• Experience planning and managing internal events, team-building activities, and department milestones.
• Basic understanding of SaaS or tech-based business environments and operations.
• Excellent communication and organizational skills, with a focus on collaboration and team support.
• Ability to analyze operational challenges and implement process improvements effectively.
• Proficiency in tools such as Slack, Asana, Google Workspace, and light familiarity with CRM or ERP systems.
• A calm, solution-oriented approach to managing day-to-day operations in a fast-paced environment.

Location: Monroe, NY
Salary: $175K

Compensation: $175,000.00