We are seeking an experienced and highly organized Director of DME Operations to build, manage, and scale a CPAP operations department. This role will fully own the end-to-end operational workflow, from patient intake and order processing through insurance billing, product fulfillment, and post-delivery follow-up.

The ideal candidate has deep experience in CPAP equipment or DME operations, understands insurance billing and reimbursement, and can design efficient workflows while managing and developing a high-performing team.

Responsibilities:

• Fully own and manage the CPAP / DME operations department
• Build, implement, and continuously improve operational processes and workflows
• Hire, train, supervise, and develop intake, billing, and fulfillment team members
• Establish clear roles, responsibilities, and performance metrics
• Ensure smooth coordination between intake, billing, delivery, and customer support
• Oversee intake of new CPAP orders from physicians, sleep labs, and referral sources
• Ensure complete and accurate documentation is collected (prescriptions, clinical notes, insurance details)
• Implement standardized intake processes to reduce delays and errors
• Monitor turnaround times and intake quality
• Oversee insurance eligibility verification, prior authorizations, and claims submission
• Ensure accurate and timely billing to insurance companies
• Manage denials, appeals, resubmissions, and payment posting
• Ensure compliance with payer rules, documentation requirements, and reimbursement guidelines
• Track KPIs related to billing performance, collections, and aging AR
• Oversee CPAP device setup, delivery coordination, and patient onboarding
• Ensure products are delivered accurately, on time, and documented properly
• Coordinate inventory, shipping, and logistics
• Ensure delivery documentation supports billing and compliance requirements
• Design and document SOPs for intake, billing, delivery, and follow-ups
• Create efficient workflows that reduce bottlenecks and improve turnaround times
• Implement tools, checklists, and tracking systems to improve visibility and accountability
• Identify operational gaps and proactively resolve issues
• Ensure all operations comply with healthcare regulations, payer requirements, and internal policies
• Maintain accurate records for audits and compliance reviews
• Partner with leadership to mitigate risk and ensure operational integrity

Qualifications:

• 3+ years experience in DME or CPAP operations, including insurance billing
• Strong understanding of insurance reimbursement, authorizations, and claims
• Proven experience building and managing operational workflows
• Prior experience managing teams
• Strong organizational and leadership skills
• Excellent attention to detail and process discipline
• Strong communication skills with internal teams and external partners
• Experience with DME billing systems, EMRs, or healthcare CRMs preferred

Location: Brooklyn NY
Salary: $100K

Compensation: $100,000