Regional Channel Manager

Thomas Brooke International - Las Vegas, NV

The Opportunity

  • Entrepeneurial coatings manufacturer expanding with newly created remote role to extend their service and support hours to Western region channel partners
  • Be the go-to person as you partner with existing resellers, a friendly and valuable resource to support them in understanding and selling the products to end users in a variety of market segments – strong emphasis on delighting the customer, NOT a hard sell
  • Outstanding long term career growth potential with this entrepreneurial company! You’ll be a vital member of a tight-knit small team
  • Report to Communications Manager based at East Coast HQ



    Specific Responsibilities

  • Develop a deep familiarity with products and end-users’ experience, as well as how the products have solved customer problems in diverse situations/applications
  • Respond to web-form, email, and telephone inquiries from distributors and end-use customers, such as requests for product samples, product and application information, technical data, distributor location/contact information, quotes, sales orders, and marketing opportunities
  • Provide high-quality product support and guidance for customers to help them make effective use of products and determine the product best suited to their needs
  • Be adaptable in delivery of information and communicate thoughtfully and effectively with both technical and non-technical end users
  • Troubleshoot and resolve any customer issues. Document and escalate more complex issues in a timely manner
  • Some travel for conferences, expos, and other marketing events as a brand representative may be required



    The Profile

  • Bachelor’s degree required – Business, Chemistry or other relevant discipline
  • 3-5 years meaningful experience as a distributor Channel Manager, or similar Account Management role, with strong Customer Service/Support emphasis is REQUIRED
  • Experience with a technical product line is REQUIRED – you have a demonstrated ability to learn quickly and use critical thinking and problem solving to troubleshoot complex support issues
  • CRM experience is REQUIRED - proficiency with Salesforce strongly preferred
  • You are naturally curious, enjoy problem-solving, and have a friendly demeanor, are genuinely inclined to be collaborative
  • You are a self-starter who recognizes what needs to be done, takes initiative to accomplish tasks and goals, and also knows when to consult or seek help from colleagues
  • Outstanding written and verbal communication skills required
  • Advanced computer skills including fast and accurate typing, data entry, and MS Office (Word, Outlook Excel, PowerPoint) expertise mandatory
  • Bilingual Spanish is a STRONG PLUS
  • Prior experience with SAGE100 is a plus, but not required

Compensation: $55,000-80,000

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