Timothy Jon & Associates

Service Office Supervisor

Timothy Jon & Associates - West Salem, WI

Service Office Supervisor


Position Summary: Supervises the clerical and administrative office functions for the regional service department at a material handling organization


General Purpose: To ensure daily workflow of clerical and administrative functions are completed and that the service office clerical staff is cross trained.


Role qualifications:

  • Must partner with management team to ensure smooth workflow processes.
  • Must develop systems and controls to ensure all functions are completed on a thorough, accurate, and timely basis.

    Position responsibilities:

  • Develop, lead, and supervise service clerical / administrative staff
  • Handle any disciplinary situations as needed, work with Service
  • Ensure staff is cross trained
  • Coordinate workflow for all service clerical/administrative staff to ensure that work is completed on time and correctly.
  • Pre-authorize all vacation requests to ensure adequate coverage
  • Authorize overtime in absence of Service Manager
  • Analyze workflow and make recommendations for process improvements, following through with implementation
  • Point of contact for anyone needing assistance with any administrative questions or needs
  • Participate in recruiting as positions need to be filled, or in making decision to terminate a position in the service office staff if needed
  • Assist as needed with essential daily functions in the service office (billing, credits, etc.)
  • Performs other related duties or projects as assigned


    Essential skills and experience:

  • Leadership: Demonstrated ability to lead people and get results through others
  • Management: ability to organize and manage multiple priorities
  • Planning: ability to think ahead and plan over a one-to-two-year time span
  • Good interpersonal, presentation and communication skills
  • Strong computer proficiency
  • Commitment to company vision and mission


Posted On: Wednesday, December 1, 2021

Apply to this job