Loan Operations Manager
Reports to: Director of Operations
The Loan Operations Manager is responsible for managing a team of individuals that support the commercial, real estate, and consumer loan processing needs. This includes managing the day-to-day loan processing performance, developing quality and compliance standards, and providing coaching and development for staff. This will include processing all phases of the loan documentation process from application to closing while providing excellent internal and external customer service.
This position requires a thorough knowledge of regulations and compliance related to commercial, consumer and mortgage lending and the associated internal policies and procedures.
The Loan Operations Manager works collaboratively with commercial relationship staff, retail bankers, loan servicing, compliance, and other bank departments to promote efficient and correct workflow and help create a productive, team-oriented work environment that leads to customer service excellence.
Principal Responsibilities & Duties:
o Ordering title work, requesting and filing needed paperwork related to insurance information, flood certification, UCC’s (Uniform Commercial Code), and tax information; inputting, maintaining, and filing HMDA (Home Mortgage Disclosure Act) data; and reviewing loan information in front-end system for accuracy and uploading information into core system.
o Ordering and reviewing property appraisals and evaluations and maintaining appraisal tracking log in compliance with the Interagency Appraisal Guidelines.
o Preparing loan closing documentation for all approved loan products, and add-on services using the loan origination system.