Job Details

Level: Senior

Job Location: MacDill AFB - Tampa, FL

Position Type: Full Time

Education Level: 4 Year Degree

Description

Overview of position:

Seeking a Senior Incident Manager to work at MacDill AFB, FL. A United States Citizenship and an active TS/SCI DoD Security Clearance is required to be considered for this position.

Responsibilities:

• Monitor the effectiveness of the incident management process and making recommendations for improvement
• Analyze incident trends and recommending corrective actions, as necessary
• Engage and coordinate technical resources across IT support teams
• Ensure the incident management process is followed
• Perform notifications and escalations within prescribed service level agreements (SLAs)
• Ensure incident reports include adequate notes for later review and analysis
• Ensure follow-up change tickets are submitted and scheduled as appropriate
• Provide input to problem management teams during root cause investigations
• Escalate incidents within the guidelines of contract regulations, policies, procedures, governance, and guidance
• Track and identify incident trends that could be potential problems or have been already identified as a problem
• Coordinate responses between technical teams during a service disruption to address and solve service failures as quickly and effectively as possible
• Establish procedures to prevent future incidents
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Functions as a technical expert across multiple project assignments.
• May supervise others.

Qualifications

Experience/Skills:

• Must have five (5) to ten (10) year of experience in related field
• Must have extensive experience with identifying emerging incidents and ensuring their prompt resolution

Education:

• Bachelor degree in a STEM field

Clearance:

• Active TS/SCI clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested.
  

Posted On: Tuesday, February 27, 2024