Section 508/IT Accessibility Senior Quality Manager

This position supports the National Geospatial-Intelligence Agency (NGA) CIO-T Accessibility Office mission in support of Section 508/IT Accessibility, advocating and overseeing implementation of Electronic and Information Technology to ensure it is consistent with policy and accessible to people with disabilities. This position advises, assists, leads, manages, works and/or supports IT Accessibility Program (Section 508) Business Operations with policy, process, procedure development, review, coordination, adjudication, promulgation, communication, and compliance.

 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Support IT Accessibility technical analysis to include applying advanced test quality methods, theories, and research techniques.
• Test, debug, and document enterprise applications and components for accessibility.
• Analyze requirements and develop test plans for accessibility and document results. 
• Conduct internal and external website and Application Testing/Remediation, providing feedback to customers on results and options, and interfacing with the Program Management Offices on test results and potential solutions.
• Use and/or develop testing software, scripts, and guidelines.
• Work with Systems Engineers to integrate Captioning and Transcription Applications.
• Conduct internal and external website and Application Testing/Remediation.
• Participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design, and test tools selection that compliment system security.
• Assist with the procurement, development, maintenance, and use of a corporate captioning and transcription service.
• Perform planning, analysis/traceability of user requirements, architectures traceability, workflow, scheduling limitations; procedures, and problems to automate or improve existing captioning and transcription systems.
• Review and evaluate captioning and transcription cloud service capabilities.
• Guide test and evaluation, maintainability, and analysis for captioning technologies, services, and applications.
• Understand application of Word Error Rates (WER)s and devise technical methods to reduce word errors in machine learning.
• Perform research and technical assessment of word accuracy and comprehension models other than WER.
• Use speech recognition toolkits such as SCLITE to assess and analyze WER.
• Support captioning and human language technology.

REQUIRED SKILLS

• TS/SCI CI Poly 
• Bachelor’s degree in STEM or Business field, or equivalent experience with a related field and a minimum of 9 years of experience in a distinct functional or cross-functional area.
• Experience with Microsoft Office Suite, including Teams and Project.
• Experience in a Government QA project environment.

DESIRED SKILLS

• Experience providing quality management with software development and IT service management projects.
• Relevant industry standard certifications such as Lean Six Sigma Green Belt or PMP.
• Experience auditing to external quality standards such as ISO 9001, ISO 20000, AS9100, and CMMI development.
• Experience with peer reviews and process auditing.
• Experience collecting and analyzing metrics.
• Section 508/IT Accessibility experience.

Posted On: Wednesday, January 29, 2025