Job Details

Level: Experienced

Job Location: Hurlburt Field AFB - Fort Walton Beach, FL

Position Type: Full Time

Education Level: 2 Year Degree

Description

Overview of position:

Seeking a Journeyman PC Technician to work at Hurlburt Field AFB, FL. A United States Citizenship and an active Top Secret DoD Security Clearance is required to be considered for this position.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Under the direction of the Sr. PC Technician, the PC Technician must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). PC Technicians shall provide system and network infrastructure services to operate, maintain, monitor, defend, and manage hardware and software. Also be able to work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

Responsibilities:

Duties include but are not limited to:

• Troubleshooting and proactively resolving technical issues.
• Responding to requests for technical
• Providing recommendations for technical
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Qualifications

Experience/Skills:

• At least 1 year of previous experience working as a PC Tech or Help Desk

Education:

• High School Diploma with 1 year of experience

Certification:

• DoD 8570.01-M IAT I certification is required

Clearance:

• Active Top Secret clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested
  

Posted On: Tuesday, April 2, 2024