We are seeking a Journeyman PC Technician to work at Ft. Bragg, NC. A United States Citizenship and an active Top Secret DoD Security Clearance is required to be considered for this position.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Under the direction of the Sr. PC Technician, the PC Technician must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). PC Technicians shall provide system and network infrastructure services to operate, maintain, monitor, defend, and manage hardware and software. Also be able to work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

Responsibilities:

• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.

Qualifications

Experience/Skills:

• Assists in diagnosing and correcting desktop application problems and directing the repair of equipment.
• Serves as the initial point of contact for troubleshooting hardware, software, PC, and printer problems, as well as call center support for Government programs.
• Provides support to users in resolving problems using help desk center tools.
• Supports users with electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
• Opens service requests and incident reports, follows-up to ensure timely disposition and closeout of incident reports and service requests
• Escalates issues as necessary to ensure timely resolution
• Tracks all action items and referrals through resolution.

Education:

• Bachelor’s degree or relevant experience will be considered.

Clearance:

• Active Top Secret clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested.
  

Seeking a Journeyman Service Desk Technician to work at Ft. Liberty, NC. A United States Citizenship and an active Top Secret DoD Security Clearance is required to be considered for this position.

Posted On: Friday, June 21, 2024