POSITION BASIC PURPOSE
Manages the interface between Distribution Customers/Sales/Operations/Customer Care to ensure that customer transactions are handled efficiently, accurately, professionally and effectively for entire product portfolio. Responsible for developing new customers and supporting the annual sales plan and company strategy.
Responsible for transactions relating to Order Entry, Shipping, product availability, credit, emergency order shipments and exports
Work with and coordinate with other departments and functions to guarantee customer satisfaction.
Maintain accurate customer account files.
Ensure that various functional and departmental procedures are properly documented.
Train Department personnel to ensure that they effectively provide customer service and satisfaction
Work with IS, Sales Management, Production and Warehousing to improve processes and support equipment leading to improved customer service
Attain annual sales budget and support the company strategy
Develop new customer base and grow the existing.
Quoting & follow-up to drive business.
Other duties as assigned
POSITION REQUIREMENTS (KNOWLEDGE, COMPETENCIES AND ABILITIES)
Significant experience managing a Matrix Customer Service organization
BS Degree in Business or equivalent work experience
Superior administration, organizational and management skills
Solid record of management expertise with well developed communication and interpersonal skills
Sound grasp of technical requirements associated with a computerized Information/order processing systems and equipment
CRM Experience (Salesforce preferred)