Maintain knowledge of basic plan provisions, benefit schedules, and systems.
Provide prompt and accurate responses to inquiries via phone, email, and in-person, addressing questions, explaining claims, quoting self-payment amounts, verifying eligibility/benefits, and resolving issues.
Document all interactions in the Customer Service module.
Perform clerical tasks such as processing enrollment forms, working spouse forms, special fund claims, and disability claims.
Accurately navigate and share information about company website.
Monitor and manage incoming calls using the call management system.
Retrieve and respond to messages.
Perform additional duties as needed.
Required and Preferred Qualifications
1+ years of experience in a call center environment, preferably in medical billing or insurance claims processing.
Bilingual candidates are strongly preferred.
Bachelor’s degree or equivalent experience is required.
Posted On: Monday, October 7, 2024 Compensation: $17/hour