This Turn2 client is a professional services organization seeking a Technical Support Specialist to deliver high-level IT support across its regional offices. This Tier II/Systems Administrator role combines hands-on troubleshooting, user support, and IT administration, serving as a key escalation point for technical issues while supporting company-wide systems and infrastructure.
You’ll play a critical role in supporting hardware, software, and network operations, partnering with senior engineers on strategic projects, and ensuring smooth onboarding/offboarding experiences. Ideal candidates are confident communicators, proactive problem-solvers, and comfortable supporting a hybrid, geographically distributed workforce.
Why This Role Stands Out:
Autonomy + impact: Own support workflows in a regional hub while collaborating on broader IT initiatives.
Diverse technical exposure: Touch everything from end-user support to network connectivity, asset management, and remote tools.
Leadership growth: Mentor junior staff, shape helpdesk processes, and contribute to knowledge-sharing.
What You’ll Do:
Respond to and resolve complex hardware, software, and networking issues for on-site and remote staff.
Serve as the primary technical support resource for employees in the regional office, including executive-level stakeholders.
Troubleshoot connectivity issues and assist with basic network configuration and diagnostics.
Install, configure, and maintain devices, peripherals, operating systems, and enterprise software.
Coordinate equipment deployment and inventory, including mobile devices and vendor-supported repairs.
Lead IT onboarding and offboarding activities, ensuring proper account provisioning and hardware setup.
Develop technical documentation and user guides; assist in delivering user training sessions.
Contribute to IT administration tasks and partner with senior engineers on project-based work.
Provide after-hours support when needed and travel occasionally for company needs (15–20%).
What You Bring:
Strong technical troubleshooting skills with 3–5 years of experience in a helpdesk, desktop support, or IT generalist role.
Experience supporting Windows and macOS environments, Microsoft 365, and common productivity tools.
Familiarity with basic network troubleshooting (connectivity, VPN, DNS, DHCP).
Proven ability to support executive-level users with professionalism and discretion.
Strong documentation habits and customer service mindset.
Ability to work independently, manage competing priorities, and navigate ambiguity.
Preferred Certifications (Not Required):
CompTIA A+, Network+, or Security+
Microsoft 365 Fundamentals
Azure Administrator Associate
Modern Desktop Administrator Associate