Responsibilities:
• Answer incoming phone calls and operate telephone console to screen and route calls to appropriate
individual or department
• Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment
• Maintain visitor log, provide visitor badges and track return of badges
• Keep reception area environment professional and tidy; discourage gathering in that location
• Handle times of heavy call volume
• Provide accurate information to callers
• Maintain knowledge of all systems, website and online benefits portal
• Perform special projects when requested by management
• Employer indexing
• Process returned mail
• Input change of address into the system
• Regularly communicate with the Contact Center Supervisor
Requirements:
• 2+ Years of reception experience preferred
• High School diploma required, some college preferred
• Listens well with the ability to communicate effectively in both written & verbal communications
• Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative
demeanor
• Responds promptly to operations leaders and stakeholders to facilitate informed decision making.
• Presents a professional image in the office