Turning Basin Labs

Director, Retention and Experience

Wonolo - San Francisco, CA, United States

Why apply through Turning Basin Labs (TBL)?

Why we recruit for and support Wonolo:

  • Diverse employee base, getting more diverse
  • Good people who value transparency

Company - Wonolo

Role - Director, Retention and Experience

SAN FRANCISCO, FULL-TIME

Wonolo is striving to change the way companies find talent for their immediate work needs. Everyday, we are creating flexible opportunities for people to earn income, learn new skills, and change their lives. At the same time, we are saving companies money by connecting them with talented people and redesigning the staffing process for many industries.

Wonoloers, those who find work through our platform, are the lifeblood of Wonolo. Having superior technology, smarter processes, and the best team help set up Wonolo for long term growth, but ultimately, the winner in the labor/gig economy space will be the company that figures out how to retain, reward, and engage their workers.

As the Director of Wonoloer Experience and Retention, you will set the strategic vision and operational plan for initiatives and programs related to understanding Wonoloers, building loyalty and connection among the community, and providing support throughout the Wonoloer lifecycle. You will lead and grow teams focused on key KPIs across retention, engagement and satisfaction, and will drive some of Wonolo’s most critical cross-functional initiatives.

Above all, you and your team will represent the voice of Wonoloers within HQ, and serve as the face of Wonolo to Wonoloers in the field. This role reports to the Vice President of Supply.

What you'll do:

Driving Wonoloer Retention strategy:

-- Design and operationalize Wonoloer retention strategy. Examples include building loyalty and achievement programs, managing value-add partnerships and defining a touchpoint and milestone communications strategy.

-- Partner cross-functionally to incorporate Wonoloer needs and perspective into product and design decisions, sales practices and overall corporate strategy.

-- Own KPIs related to retention and lifetime value.

 

Leading Wonoloer Support and Community Operations teams:

-- Design, build and manage a Community Operations operational plan, aimed at execution of programs at the local level.

-- Oversee the Wonoloer Support team, guiding the Head of Support on key strategic and operational decisions, such as org structure and community policies.

-- Own KPIs related to Wonoloer satisfaction, support effectiveness/efficiency, and local community health.

Who you are:

    • 7+ years experience in strategy and/or operations roles (Marketplace experience preferred, MBA a plus).
    • 3+ years experience building out and leading teams.
    • Proven track record in leading projects from ideation to launch.
    • Ability to effectively work cross-functionally, including with technical/product teams.
    • Analytical and data-driven.
    • Resourceful and tenacious.

Benefits and perks:

    • The opportunity for growth in a mission-driven and well-funded startup, as well as assume a leadership position early on in the life of a fast growing company in a giant market
    • Medical, dental, and vision coverage for you and your dependents
    • Life and disability insurance
    • 401k plan and meaningful equity
    • Commuter benefits and catered lunch
    • Open vacation policy, flexible schedule, and WFH Fridays
    • Team outings and happy hours
    • Company off-sites and much more!

About Wonolo:

Wonolo is striving to change the way companies find talent for their immediate work needs. Everyday, we are creating flexible opportunities for people to make extra income, learn new skills, and change their lives. At the same time, we are saving companies money by connecting them with talented people and redesigning the recruitment process for many industries.

We are backed by leading investors including Sequoia Capital, Bain Capital Ventures, DAG Ventures, PivotNorth, Base 10, and AMN Healthcare, among others.

Learn more about us:

Life at Wonolo

Techcrunch

Fortune

Crunchbase

Wonolo is a Great Place to Work Certified company for delivering a consistently high-trust experience for all employees. We value diversity and are committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees.

Equal Employment Opportunities at TBL

TBL is committed to hiring talented and qualified individuals with diverse backgrounds for all roles.



Posted On: Saturday, August 3, 2019



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