Lead ATM Support Technician
TW Group LLC
- New Orleans, LA, United States
Essential Duties & Responsibilities:
We are seeking a qualified candidate that has the ability to multitask accurately while paying close attention to details. The candidate must be positive, knowledgeable and kind.
- Coordinate installation and deployment of new ATMs, including ordering new equipment, equipment configuration, and testing.
- Monitor ATM performance and SLAs, taking proactive measures to ensure ATMs are always online and working.
- Collaborate with other departments such as operations, and IT departments to resolve complex ATM issues.
- Manage ATM support tickets and calls from customers from start to completion.
- Work with other ATM support personnel, providing guidance and support in their daily tasks.
- Stay informed about industry trends, technological advancements, and regulatory changes related to ATM operations and security.
- Some travel for installations may be required.
Education/Experience:
- College degree required.
- A minimum of 5 years working as an ATM technician, with demonstrated proficiency in troubleshooting and repairing hardware and software issues.
- Previous leadership or supervisory experience preferred, with strong communication and interpersonal skills.
- Knowledge of ATM networks, protocols, and security standards (e.g., EMV, PCI DSS) preferred.
- · Availability to work evenings, weekends, and holidays as needed.
Physical Requirements of the Job:
- The person in this position needs to be able to traverse distances through large casinos during installations and be able to remain stationary when guiding training for users.
- Constantly operates electronics, such as computers, printers, phones, etc.
- Constantly positions self to work on the interior and exterior of kiosks, ATMs and other equipment.
- Has the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Can observe and inspect details at close range.
- Has the ability to move boxes weighing up to 30 lbs. for equipment installations.
Posted On: Saturday, December 14, 2024
Compensation: $70,000.00