IT Field Technician / Tech Support, Level II

Vital Tech Solutions - Detroit, MI

Job Title: IT Field Technician/Tech Center Specialist, Level II

Location: Michigan

 

Michigan-based IT & Telecom organization has an opening for a Level 2-3, Full Time IT Field Technician / Tech Center Specialist. We are looking for talented technicians who can provide great technical support, someone who is energetic, projects a positive and professional image, has a strong sense of urgency and detailed oriented to work in fast paced rapidly growing business.

Experience in any of the following is a plus:

  • Training Others
  • Firewalls and Routers (Sophos a plus)
  • Geek Squad or Similar
  • VoIP Systems

 

Responsibilities:

  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
  • Provide support for all hardware, software, network related issues, and peripherals (wireless access points, switches, firewalls, Camera/DVR, VoIP telephones, printers, door access/control systems)
  • Clients: Install/Troubleshooting Windows 10, Windows7, Windows XP, IOS
  • Servers: Install/Troubleshooting Windows 2003, Windows 2008, Windows 2013
  • Firewall/Router support and maintenance
  • Working with the Microsoft Office 365/Office Suite, Teams, Azure AD InTune, Dropbox, Quickbooks, Qlik Sense, Adobe Products, Active Directory, and a variety of other applications.
  • Removal of viruses/malware
  • Software upgrades and installation
  • PC Imaging and configuration
  • Helping end users understand software.
  • Enter all calls into Help Desk ticketing system, and update tickets accordingly in a timely fashion.
  • Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service.
  • Apply skills described above to resolve clients’ issues.
  • Basic knowledge to support Mac and iOS devices.

 

Technical/License/Certification qualifications (not required, but a plus):

  • Associates Degree or equivalent Technical Experience (required)
  • CompTIA A+, MCSE, MCP, CCNA, (Preferred)
  • Experience with Help Desk Ticketing applications (ConnectWise a plus)

 

Requirements:

  • Must have a valid driver's license.
  • Must have/own transportation.
  • Must successfully pass a background security check.
  • Frequently moves/lifts computer equipment weighing up to 50 pounds.
  • Able to manipulate small hand tools.
  • Strong written and verbal communication skills
  • Must be detail oriented and self-motivating.
  • Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management.
  • Strong technical aptitude and ability to research and solve complex issues independently.
  • Must be able to work as part of a team.
  • Ability to participate and contribute during crisis times, assist team members/leads, as needed.
  • Demonstrate ownership and responsibility in all assignments.
  • Build and nurture positive working relationship with customers with the intention to exceed their Expectations


Posted On: Tuesday, September 7, 2021



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