Systems Technician, Level II

Vital Tech Solutions - Frankenmuth, MI

Job Title: Systems Technician, Level II

Location: Saginaw, MI

 

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person, email or over the phone
  • Install, modify, and repair computer hardware, software, printers and phones
  • Help create and update process documentation on all IT related procedures
  • Update and maintain inventory and User Accounts
  • Perform New Hire and Termination procedures
  • Provide crucial and timely updates to our ticketing system for all IT tasks and projects
  • Identify and suggest possible improvements on procedures
  • Assist with imaging of tablets and computers
  • Assist with software and hardware migrations
  • Assist with Training of end users
  • Assist with server hardware installation, network, and other datacenter related tasks

 

Qualifications

  • Associates Degree in IT or 3-5 years direct experience
  • Windows OS from XP through Windows 11
  • Computer Hardware troubleshooting
  • VoIP phone level one support
  • Windows Domain experience


Posted On: Tuesday, January 11, 2022



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