About us:

Whizport’s mission is to give the IT professionals the power to build dream careers and work with innovative companies where they can make a real difference. We specialize in matching IT professionals offering contract, contingent and retained search capabilities working in the strictest confidence.

We are looking to connect with a smart Help Desk Technician who has something valuable to bring to the table homing in on your true technical skills.

What you will do:

• Respond to requests for technical assistance in person, via phone, or electronically.
• Escalate tickets to tier 2 and tier 3 support technicians as needed.
• Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Guiding clients through steps to resolve issues and training users to address common issues.
• Resolving minor technology problems, monitoring activities, and maintaining documentation.
• Supporting common enterprise software solutions like Microsoft Office.
• Supporting basic IT issues such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations and hardware repair
• Provisioning new hardware for new and existing users, including reimaging computers and installing software.
• Assist with various other administrative duties, as necessary.

Your background:

• 1-3 years providing IT support to end-users.
• Experience with administration of Office 365 and Office product suite.
• Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies.
• Must be tech savvy with a working knowledge of office automation products, databases and remote control.
• Understanding of VoIP technologies, administration, and troubleshooting.
• Knowledge of SaaS based products, and management of customer licenses.
• Excellent communication skills both written and verbal.
• Resourceful, and able to take initiative in a dynamic environment.
• Currently, hold or be willing and able to obtain the following certifications within the designated timeframe after onboarding:
• ITIL Foundation
• CompTIA A+
• CompTIA Net+
• CompTIA Security+

What you can expect from us:

• Competitive salary.
• Medical, Dental, and Vision Plans.
• A fun, passionate, and collaborative workplace.
• An environment where you will be working on cutting-edge technologies and architectures
• Bonus checks.

If this is your background, and you’re open to having a conversation about your background, skills, and career goals – submit your resume, and let’s talk.

Whizport is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Compensation: 78,000 - 90,000