Dispatcher

Wolfer's Home Service - Wilsonville, OR

"Second to None…Since 1901"

Your career in Plumbing, HVAC, and Electric starts here at Wolfer’s Home Services! A five-star place to work, this is the company that will transform your career as a Senior Install Coordinator At Wolfer’s we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.

*****Five-Star Place to Work*****

  • Get paid biweekly! Every other Friday is payday!
  • 100% paid medical premiums including dental and vision
  • Company Matched 401K
  • Paid Time Off
  • Plus, a family. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer’s.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

This position assists in coordinating all sold projects from point sale through completion of client’s installation.

Key Sub Tasks

Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and coordinate appointments for our sales team. Has the ability to complete invoicing a timely manner with high attention to detail.

The position requires above average attention to details, concern for the exact correctness of work, and a strong commitment to tasks being completed on time.

As a Senior Install Coordinator, you will effectively coordinate multiple crews and projects by performing various coordinating tasks, such as scheduling, permit pulling, calendar management, and communicating with crew leaders. You will also help facilitate necessary process changes and implantation along with helping lead, mentor and train other team members.

The Senior Install Coordinator will be expected to work in a fast-paced environment, managing several tasks at once, and will work closely with internal personnel and leadership.

RESPONSIBILITIES

  • Execute approved strategies and plans that will result in team and individual goal attainment
  • Effective coordination of multiple crews through:
    • Crew leader coordination: Oversee all installation schedules, jobs, and resources
    • Scheduling: Direct the install leads on a job specific basis
    • Tool and Fleet Asset Management
    • Service Techs, Comfort consultants and Project Engineer who sold projects and need Install Team scheduling.
  • Calling customers to set up installation schedule.
  • Professionally answering the phone in a polite, friendly manner.
  • Know how to establish customer rapport to ensure the highest level of customer satisfaction.
  • Review material purchase orders and upload into field service software for job costing purposes.
  • Permit applications; apply, gather supporting files/specs/drawings, and coordinate inspector meetings.
  • Assist Install Manager in completing accurate and timely paperwork (i.e. Will Calls, Project Worksheets, etc.)

REQUIREMENTS

  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • At least two (2) years of Customer Service or related experience
  • Ability to work through internal and external project issues in a timely manner
  • Technically competent and proficient with software programs: Excel, Word, Outlook, etc.
  • Strong written and oral communication skills: In-person meetings, E-mail & Phone calls
  • Fast Paced Multi-Tasker
  • Strong Attention to Details
  • Strong work ethic
  • Ability to follow through with tasks and complete them on time
  • Works well under pressure
  • Demonstrated and successful leadership experience
  • Successful process development and implantation experience
  • Proven ability to motivate, train and mentor staff.

Additional Info:

  • MUST pass background check and drug screen prior to hire.

Additional Benefits include:

  • Great medical, dental and vision plans
  • Bonus Structure
  • 401(k) Matching
  • Compensation: Hourly based on qualifications and experience $22-$26 PH
  • Over-Time Opportunities
  • Advancement opportunities
  • Paid time off

Compensation:

  • $22-$26 per hour with bonus opportunity!

Why work for Wolfer’s? We have been exceptionally serving the community for over 120 years and we are always striving to cultivate top talent to help us live our key value of customer service first. Come join our team!

If you want to be part of something bigger than just a job –make this career move and find exactly what you are looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wolfer’s Home Services by visiting https://www.wolfersheating.com/ 



Posted On: Friday, April 8, 2022



Apply to this job

or