Senior Implementation Manager for 10+- Fortune 1000 customers, NY or Chicago

Xtra Effort Solutions, Inc. - New York OR Chicago, NY

Role: Senior Implementation Manager for 10+- Fortune 1000 customers

Value Proposition: SaaS proven to simplify enterprise procurement and vendor management. The outcome is greater profit, improved transparency of spend, and assurance that company spend is aligned with the enterprise reaching its strategic goals

Location: NY or Chicago

Compensation: up to $140k, plus 20% performance base compensation and equity; 401k, unlimited PTO

Travel: 25%

Responsibilities:

  • Lead the end to end implementation for largest and most strategic customers
  • Determine business solutions for sourcing and procurement teams - create project plans and outline steps to success
  • Learn customer’s objectives, and create and present plans
  • Configure platform to meet client needs
  • Develop documentation on workflow and established configuration settings
  • Identify, document, and communicate technical requirements to product and engineering teams
  • Develop relationships with client executives, managers, and users
  • Take ownership over success of implementation

 

Company:

  • Year founded:2014
  • Number of employees: currently over 100, and over 200 before 2020
  • Industries they focus on: financial services, pharma and biotech, tech, food and beverage, energy and utilities, manufacturing, and healthcare.

 

Why this company and position are attractive:

  • The customer success and implementation team has 100% retention, with a track record for consistently reaching their goals
  • Receive favorable recognition by industry experts, including awards from Gartner
  • Impressive Sample customers: Starbucks, VMware, Conagra, Adobe, Corning, Smuckers, Sony, EA
  • Financially stable. Excellent and fresh funding sources for expansion
  • 2X in annual recurring revenue growth year-over-year the past 2 years
  • 169 global enterprise customers
  • They have proven to represent the first SaaS technology of its kind to fully integrate and automate all aspects of the procurement, sourcing, etc. functions
  • ROI is clearly demonstrated
  • Proven reputation for being less expensive to configure and maintain
  • Rock solid and proven on-boarding/training program for new customer success and implementation personnel
  • Executives and founders have grown other companies to the point of an IPO or being acquired with favorable terms
  • Favorable reputation for having a highly collaborative culture
  • Investment sources include two global SaaS leaders whose customers are warm to embrace this platform and its ease of integration

Replacement position or expansion: Expansion

Funding: Over $55m

Position reports to: executive who oversees Customer Success and Implementation

Required Candidate Attributes:

  • 4-year bachelors degree
  • Do not require sponsorship
  • Experience implementing multiple concurrent clients
  • Experience implementation SaaS solutions with 2-4 month implantation cycles (not two weeks or 14+ months)
  • Superb communication skills
  • Executive presence
  • 3+ years of experience managing enterprise SaaS/software implementations, account management or other consulting
  • Strong project management skills and functional requirements gathering skills
  • Exceptional presence and presentation skills
  • Experience with configuration or administration of SAAS software
  • Collaborative team member
  • Domain knowledge relative to SaaS related solutions for procurement, supply chain, contract management, or vendor management

 



Posted On: Thursday, February 7, 2019
Compensation: $140,000.00



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