Strategic Customer Success Executive

Xtra Effort Solutions, Inc. - San Francisco, CA

Role: Strategic Customer Success Executive for 10+- Fortune 1000 customers

Compensation: up to $140k, plus 20% performance base compensation and equity; 401k, unlimited PTO

Travel: two days per month


  • Insure customer retention; including supporting customer’s initial on-boarding, and collaborating with customer executives/managers/users to define their goals and make sure they are reached via the SaaS solution


  • Identify where additional customer value (across non penetrated different divisions, etc.) could be realized through additional purchase of their SaaS functionality and share this information with the sales organization
  • Work independently in a remote (without proximity to HQ or local physical company office) capacity
  • Drive user adoption
  • Collaborate with product management to identify areas for SaaS solution’s improvement
  • Contribute towards the development of custom on-boarding and training material when required by specific customer circumstances


Locations: San Francisco, Chicago, and NY

Value Proposition: SaaS proven to simplify enterprise procurement and vendor management. The outcome is greater profit, improved transparency of spend, and assurance that company spend is aligned with the enterprise reaching its strategic goals


Year founded:2014


Number of employees: currently over 100, and over 200 before 2020

Industry focus: financial services, pharma and biotech, tech, food and beverage, energy and utilities, manufacturing, and healthcare.


Why this company and position are attractive:

  • The customer success team has 100% retention, with a track record for consistently reaching their goals
  • Receive favorable recognition by industry experts, including awards from Gartner
  • Impressive Sample customers: Starbucks, VMware, Conagra, Adobe, Corning, Smuckers, Sony, EA
  • Financially stable. Excellent and fresh funding sources for expansion
  • 2X in annual recurring revenue growth year-over-year the past 2 years
  • 169 global enterprise customers
  • They have proven to represent the first SaaS technology of its kind to fully integrate and automate all aspects of the procurement, sourcing, etc. functions
  • ROI is clearly demonstrated
  • Proven reputation for being less expensive to configure and maintain
  • Rock solid and proven on-boarding/training program for new customer success personnel
  • Executives and founders have grown other companies to the point of an IPO or being acquired with favorable terms
  • Favorable reputation for having a highly collaborative culture
  • Investment sources include two global SaaS leaders whose customers are warm to embrace this platform and its ease of integration

    Replacement position or expansion: Expansion

    Funding: Over $55m

    Position reports to: Director of Customer Success and Implementation

    Required Candidate Attributes:

  • 4+ years of customer success experience with SaaS company
  • Experience managing accounts with at least $400k in annual revenue
  • Infrequent career changes
  • Proven track record for ability to manage multiple accounts
  • Undergraduate Degree
  • Strong organizational skills
  • Excellent verbal communication and presentation skills
  • Experience building trust across an enterprise, maintaining strong rapport and long-term relationships
  • Experience managing and supporting deployment of large enterprise customers
  • Strong project management skills
  • Self-motivated, proactive team player with a creative and innovative problem solving style
  • Comfortable with managing multiple expectations across team members and customers
  • Client facing experience required




Posted On: Friday, January 25, 2019
Compensation: $125,000.00

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