We are looking for a Service Desk Analyst for a contract to hire with SAAS support experience to work onsite in the Irvine area.
Job Description:
o 4 + years of experience as IT Support (Help Desk/Desktop)
o Extensive knowledge of Windows 10 & 11 and Active Directory.
o Exp. with IT Ticketing System (Freshdesk, Service Now etc.)
o Exp. supporting Office 365, Adobe DC, Teams, etc.
o Exp. supporting Windows and Macs PC environment.
o Exp. supporting Windows 7, 10 & 11 Operating Systems
o Exp. supporting Copiers, Printers, Scanners, BYOD, & eFax.
o Exp. with DNS, DHCP, SFTP, SSO, etc.
o Exp. installing and setting up VPN clients.
o Exp. with IT Add/Move/Change Requests
o Ability to handle multiple priorities simultaneously.
o Familiarity with remote access platform and troubleshooting
o Familiarity with LAN/WAN technologies and cabling
o Excellent interpersonal skills and ability to work collaboratively in a team environment.
o Must have a proven customer service background