Our partner is seeking a highly skilled Customer Supply Chain Manager to join our dynamic sales planning team. In this pivotal role, you will manage retailer supply chain processes and metrics. We’re looking for a key member of the sales planning team with effective capacity/demand planning skills, supply chain expertise, and a robust collaborative approach towards problem solving.

Responsibilities to include:

• Retail Partner Collaboration: Build and maintain relationships with retailer replenishment and operations teams through regular meetings, aiming to pinpoint and capitalize on opportunities for growth.
• Key Performance Indicators (KPIs): Improve supply chain processes for retailers to achieve or surpass goals such as in-stock levels, weeks of supply, Gross Margin Return on Inventory Investment (GMROII), and On-Time In-Full (OTIF) metrics.
• Risk Management: Proactively identify and address retail supply chain risks, including inventory shortages and transportation disruptions, by leading cross-functional teams to devise and implement solutions.
• Sales and Operations Coordination: Serve as a liaison between sales and operations departments, ensuring a harmonious balance of internal and external supply chain requirements.
• Retail Merchandising: Manage the optimization and implementation of retail merchandising, collaborating with marketing, sales, and operations to ensure timely and complete delivery of merchandising materials.
• Strategic Planning and Optimization: Collaborate with operations to develop and implement supply chain strategies to enhance efficiency, reduce costs, and improve overall performance.

What You Will Need

• Bachelor's degree in Business, Engineering, Supply Chain Management, or related field.
• 5+ Years supply chain or project management, technical customer support or related experience.
• Strong ownership, action driven, and discipline in establishing and improving processes.
• Proven expertise in advanced supply chain modeling techniques (optimization algorithms, simulation, machine learning).
• Strong analytical skills and proficiency in data analysis and visualization tools.
• Exceptional problem-solving, communication, and leadership abilities.
• Six Sigma will be an asset.

Posted On: Thursday, November 13, 2025