Exciting Opportunity: ServiceNow Platform Engineer

Are you an experienced ServiceNow engineer with a passion for optimizing and enhancing business processes through powerful IT service management solutions? We are looking for a talented ServiceNow Platform Engineer to lead technical efforts and help shape the future of our ServiceNow platform. Join a dynamic team and be part of a growing global organization that leverages ServiceNow to drive efficiency and innovation!

Location: Hybrid (Remote with 3 days in the office) – Washington, DC

What You’ll Do:

• Administer, configure, and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM) applications.
• Manage out-of-the-box functionality and perform necessary enhancements, upgrades, and maintenance to keep the platform running smoothly.
• Develop and implement fixes for bugs, issues, and enhancements for ITSM and SPM in the ServiceNow production environment.
• Design and modify forms, fields, and workflows based on business requirements to streamline processes.
• Oversee change control and coordinate the release management process for ServiceNow.
• Build dashboards and reports for IT management and firm leadership to provide insights into platform usage and performance.
• Manage and report on data within the ServiceNow platform, ensuring accuracy, integrity, and security of all imports and exports.
• Administer user onboarding/offboarding, access management, and platform security, ensuring compliance with internal policies and regulations.
• Leverage ServiceNow scripting modules (Client Scripts, UI Policies, Business Rules) to customize forms, fields, and workflows to enhance platform functionality.
• Serve as the technical expert for ServiceNow design and support, providing guidance and troubleshooting when needed.
• Ensure that all ServiceNow applications and services meet service level agreements, are reliable, and accessible.
• Implement platform enhancements to improve functionality and optimize the end-user experience.
• Create and maintain knowledge base articles to support end-users and enhance documentation.
• Resolve incidents and service requests quickly and effectively to minimize disruptions.

You Need to Have:

• Strong knowledge of IT Service Management (ITSM) and Strategic Portfolio Management (SPM) principles.
• Proficiency with ServiceNow scripting modules such as Client Scripts, UI Policies, and Business Rules.
• Knowledge of scripting languages like JavaScript, Python, or PowerShell; web services (REST, SOAP); and data formats like XML and JSON.
• Experience with SQL databases and ability to generate reports, statistics, and KPIs.
• Solid understanding of ITIL frameworks (Change, Incident, Problem Management) and experience with asset management and ticketing systems.
• Hands-on experience with ServiceNow components such as Automated Discovery Tool, Service Catalog, Discovery, and Knowledge Management.
• ITIL v3 Foundations certification (minimum) or equivalent knowledge of ITSM/ITIL frameworks.
• ServiceNow Certified System Administrator (CSA) is required; ServiceNow Certified System Implementation Specialist is preferred.
• Excellent problem-solving skills and attention to detail, with a strong service-oriented mindset.
• Ability to work independently while being a collaborative team player.
• Strong communication skills, both verbal and written.

Education & Experience:

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
• Minimum of 4 years of experience implementing, administering, configuring, and maintaining the ServiceNow platform.
• At least 2 years of experience with ServiceNow Discovery and Configuration Management Database (CMDB).
• Ability to travel up to 25% to meet the organization’s needs or participate in team meetings and on-site projects.

If you're ready to make a significant impact by enhancing and evolving a key platform used across global offices, apply now to join an innovative team that’s shaping the future of IT service management!

 

Posted On: Wednesday, January 22, 2025
Compensation: 135,000-145,000